At Chota Bazaar, we strive to ensure your satisfaction with every purchase you make. However, we understand that there may be instances where you may need to return or exchange a product. To facilitate a seamless experience, please review our Refunds and Exchange Policy outlined below:

1. Refunds:

a. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the item.
  • Provide details such as order number, product name, and a clear description of the issue.
  • We will initiate a refund or replacement of the product, depending on your preference and product availability.
  • Refunds will be processed through the original mode of payment within 7-10 business days.

b. Incorrect Product Received:

  • In the event that you receive an incorrect product, kindly inform us within 48 hours of receiving the item.
  • We will arrange for the correct product to be sent to you, and if necessary, assist with the return of the incorrect item.
  • Refunds will be processed if the correct product is unavailable, or upon request, through the original mode of payment within 7-10 business days.

c. Change of Mind:

  • We do not offer refunds for change of mind or if you no longer require the purchased product.
  • However, if the product is unused, in its original packaging, and in a resalable condition, you may be eligible for an exchange (refer to Exchange Policy below).

2. Exchange Policy:

a. Unused and Resalable Products:

  • If you wish to exchange a product due to reasons such as size, color, or preference, please contact us within 7 days of receiving the item.
  • Ensure that the product is unused, in its original packaging, and in a resalable condition.
  • You may exchange the product for an item of equal or lesser value, subject to availability.
  • Any price difference will be settled accordingly, either through refund or additional payment.

b. Non-Exchangeable Items:

  • Certain items such as perishable goods, personalized items, and intimate or sanitary goods are not eligible for exchange unless deemed defective or damaged upon receipt.

3. Return Process:

To initiate a return or exchange, please follow these steps:

a. Contact our customer service team via email or phone, providing relevant details such as order number, product name, and reason for return or exchange. b. Await confirmation and further instructions from our team regarding the return shipping process, if applicable. c. Pack the product securely, including all original packaging and accessories. d. Ship the item back to us within the specified timeframe.

4. Additional Information:

a. Return shipping costs for non-defective or non-damaged items will be borne by the customer.
b. We reserve the right to reject returns or exchanges if the product does not meet the specified criteria outlined in this policy.
c. Refunds and exchanges are subject to approval and will be processed upon receipt and inspection of the returned item.

For any further inquiries or assistance regarding our Refunds and Exchange Policy, please don’t hesitate to contact our customer service team refunds@chotabazaar.com.

Note: This policy is subject to change at the discretion of Chota Bazaar. Please refer to the latest version on our website for any updates.