Refund and Returns Policy

Return, Refund & Cancellation Policy

Last Updated: 27 September 2026

Thank you for shopping with Chota Bazaar.

We want every customer to have a smooth and reliable shopping experience. Since Chota Bazaar is an online marketplace that brings together products from local businesses, manufacturers, artisans and independent sellers, return and refund conditions may vary depending on the product and seller.

This Return, Refund & Cancellation Policy explains when an order may be cancelled, returned, replaced or refunded.

1. General Return Policy

Products purchased through Chota Bazaar may be eligible for return or replacement only when the product meets the applicable return conditions mentioned on the product page or in the order details.

Before placing an order, customers are encouraged to check:

  • Product description
  • Size and specifications
  • Product images
  • Quantity
  • Colour or variant
  • Seller information
  • Return / replacement eligibility

Certain products may be non-returnable because of their nature, hygiene considerations, customisation, perishability or other applicable restrictions.

2. When Can You Request a Return or Replacement?

A return or replacement request may be accepted in cases such as:

A. Damaged Product

If the product is damaged during transportation or delivery, please report the issue as soon as possible after receiving the order.

Where appropriate, we may request photographs or videos showing:

  • The product
  • Outer packaging
  • Shipping label
  • Damage or defect

B. Wrong Product Delivered

If you receive a product that is different from the product ordered, please contact us within the applicable return period.

C. Missing Product or Missing Parts

If an item, accessory, component or quantity mentioned in the order is missing, please report the issue promptly.

D. Defective Product

If the product has a manufacturing defect or does not function as described, it may be eligible for replacement or refund, subject to verification and the applicable seller/product policy.

E. Product Not as Described

If the product received materially differs from the description or specifications shown on Chota Bazaar, you may contact us for assistance.

3. Return Request Period

Customers should raise a return, replacement or issue request within the return period specified on the individual product page or order details.

If no specific return period is mentioned for an eligible product, customers should contact Chota Bazaar as soon as possible and preferably within 7 days of delivery.

Requests received after the applicable return period may not be accepted.

4. Product Condition for Returns

To be eligible for a return, the product should generally be:

  • Unused
  • In its original condition
  • Returned with original packaging
  • Returned with tags, labels and accessories, where applicable
  • Accompanied by the invoice/order details where required

Products that are damaged after delivery due to misuse, improper handling or normal wear and tear may not qualify for return or replacement.

5. Non-Returnable Products

Due to their nature, certain products may not be eligible for return or refund except where the product is damaged, defective, incorrect or otherwise covered by applicable law.

Non-returnable categories may include:

  • Pooja items that have been used
  • Personal-use or hygiene-sensitive products
  • Certain beauty or personal-care products
  • Food and consumable products
  • Perishable products
  • Fresh or organic products
  • Customised or personalised products
  • Products specifically marked Non-Returnable
  • Products that have been used, washed, altered or damaged after delivery
  • Products where return is restricted by applicable law or the nature of the product

The return eligibility displayed on the product page will apply wherever specified.

6. Clothing & Fashion Products

For clothing, sarees, dresses, accessories and similar products, customers should check the size, colour, fabric and other product details before ordering.

Where returns are allowed:

  • The product should be unused and unworn.
  • Original tags should remain attached where applicable.
  • The product should be returned in its original packaging.
  • Products damaged after use may not be accepted.

Some clothing or customised products may be marked as Non-Returnable.

7. Pooja, Festival & Traditional Products

Certain pooja, religious, festive and traditional products may be subject to special return conditions.

Used, opened, damaged or customised pooja/festival products may not be eligible for return.

For products that are damaged or incorrectly delivered, customers should contact us promptly after delivery.

8. Food, Grocery & Consumable Products

Food, homemade food, organic products, fresh produce, groceries and other consumable products may generally be non-returnable because of their nature.

If you receive:

  • A wrong product
  • A missing product
  • A visibly damaged product
  • A spoiled or defective product where applicable

please contact us as soon as possible after delivery.

Photographs, videos or other information may be requested to verify the issue.

9. Cancellation of Orders

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been shipped or handed over for delivery, cancellation may not be possible.

For products that are made, prepared, customised or packed specifically against an order, cancellation may be restricted once processing has started.

If cancellation is successfully approved and payment has already been made, the eligible refund will be processed according to this policy.

10. Refunds

If a refund is approved, the refund amount may depend on the reason for the refund, product condition, seller policy and applicable circumstances.

Refunds may be issued through the original payment method or another permitted method, depending on the transaction.

Once a refund is initiated, the time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

Chota Bazaar is not responsible for delays caused by banks or payment service providers after a refund has been successfully initiated.

11. Partial Refunds

In certain situations, a partial refund may be offered instead of a full refund.

This may apply where:

  • Only part of an order is affected.
  • Some items are missing.
  • The customer retains an item with a minor issue and agrees to a partial refund.
  • The seller and customer agree to an appropriate resolution.
  • The applicable product policy provides for a partial refund.

12. Replacement

Where a replacement is approved, Chota Bazaar or the relevant seller may arrange a replacement product, subject to:

  • Product availability
  • Seller availability
  • Verification of the issue
  • Applicable return conditions

If a replacement is not available, an eligible refund may be offered.

13. Return Shipping Charges

Return shipping arrangements may depend on the reason for the return.

Where the product is:

  • Damaged during delivery
  • Incorrectly delivered
  • Defective
  • Materially different from the product description

Chota Bazaar or the relevant seller may arrange or bear the ap

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