Privacy Policy
Last Updated: 27 September 2026
Welcome to Chota Bazaar.
Chota Bazaar is operated by Susritha Enterprises. We respect your privacy and are committed to protecting the personal information you share with us while using our website, marketplace, products and services.
This Privacy Policy explains how we collect, use, store, protect and share your information when you visit or use chotabazaar.com, create an account, place an order, register as a seller/vendor, or otherwise interact with Chota Bazaar.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Chota Bazaar, we may collect the following information:
A. Personal Information
When you create an account, place an order, register as a vendor, or contact us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping / Delivery Address
- City, State and PIN Code
- Account login information
- Information provided during customer or vendor registration
- Other information that you voluntarily provide to us
B. Order & Transaction Information
When you purchase products through Chota Bazaar, we may collect information relating to:
- Products ordered
- Order number
- Order date and time
- Delivery details
- Billing details
- Payment status
- Refund or cancellation information
- Customer support communications
Payment card, banking or other sensitive payment credentials are generally processed by our authorised payment gateway/service providers. Chota Bazaar does not intend to store your complete card or banking credentials on its own servers.
C. Vendor Information
If you register as a seller/vendor on Chota Bazaar, we may collect information such as:
- Name and contact details
- Business name
- Business address
- Product and store information
- Bank/payment settlement information
- GST or other applicable business information
- Documents or information required for seller verification
- Communication and transaction records
D. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Approximate location derived from technical information
- Date and time of access
- Website usage information
- Cookies and similar technologies
2. How We Use Your Information
We may use the information collected for legitimate business and service purposes, including:
- Creating and managing customer accounts
- Processing and fulfilling orders
- Delivering products
- Processing payments and refunds
- Communicating about orders and deliveries
- Providing customer support
- Managing vendor accounts and stores
- Verifying sellers and businesses
- Improving our website, products and services
- Preventing fraud, misuse and unauthorised activity
- Maintaining website security
- Sending important service-related communications
- Sending promotional communications where permitted and where applicable
- Complying with applicable laws, regulations and legal requirements
- Maintaining business, accounting and transaction records
We will seek to limit the collection and use of personal information to what is reasonably necessary for the relevant purpose.
3. Cookies and Similar Technologies
Chota Bazaar may use cookies and similar technologies to improve your experience on our website.
Cookies may help us:
- Keep you logged into your account
- Remember your preferences
- Maintain shopping cart functionality
- Understand website usage
- Improve website performance
- Provide relevant content or advertising, where applicable
- Maintain website security
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
4. Sharing of Information
Chota Bazaar does not sell your personal information as a product.
We may share necessary information with trusted service providers and partners when required to provide our services, including:
Payment Service Providers
Payment information may be processed by authorised payment gateways and financial service providers.
Delivery & Logistics Partners
Necessary customer information, such as name, phone number and delivery address, may be shared with delivery or logistics partners for fulfilling orders.
Technology & Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website security
- Email services
- SMS/OTP services
- Payment processing
- Analytics
- Cloud services
- Customer support
- Website maintenance
Such providers may process information only as necessary to provide their services to us.
Sellers / Vendors
Where necessary to fulfil an order, relevant customer information may be made available to the seller/vendor responsible for supplying the product.
Legal Requirements
We may disclose information when required or permitted by applicable law, regulation, court order, government authority or law-enforcement agency.
5. Protection of Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online service or electronic transmission can be guaranteed to be completely secure.
Users are also responsible for maintaining the confidentiality of their account credentials, passwords and OTPs.
Chota Bazaar will never ask you to share your account password or OTP for ordinary customer support purposes.
6. Payment Security
Payments made through Chota Bazaar may be processed through authorised third-party payment gateways.
Payment service providers may collect and process payment information according to their own privacy policies and terms.
Chota Bazaar does not intentionally store complete debit card, credit card, CVV or internet banking credentials on its own servers.
7. Customer Accounts
If you create an account with Chota Bazaar, you are responsible for keeping your login credentials confidential.
Please notify us if you believe that your account has been accessed without your authorisation.
We may suspend or restrict accounts where we reasonably believe there has been fraud, misuse, security risk or violation of our terms.
8. Vendor / Seller Privacy
Chota Bazaar operates as an online marketplace where independent sellers, local businesses, manufacturers, artisans and other vendors may offer products.
Vendor information may be used for:
- Seller registration
- Verification
- Store creation
- Product listing
- Order fulfilment
- Payment settlement
- Customer support
- Legal and regulatory compliance
Certain business information may be displayed publicly as part of a vendor’s store or product listing.
9. Communications
We may contact you through:
- SMS
- Phone calls
- WhatsApp or other permitted communication channels
- Website notifications
Communications may relate to:
- Account registration
- OTP verification
- Order confirmation
- Payment confirmation
- Shipping and delivery
- Cancellation or refund
- Customer support
- Important changes to our services or policies
Where promotional communications are sent, you may have the option to opt out, subject to applicable law and necessary service communications.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, advertisements or other external services.
Chota Bazaar is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of such third parties before providing them with personal information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing our services
- Completing transactions
- Maintaining business and accounting records
- Resolving disputes
- Preventing fraud
- Meeting legal and regulatory obligations
When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Request information about personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information regarding the purposes for which your data is processed
- Raise a privacy-related grievance or complaint
Requests may be submitted using the contact details provided below.
Where required by law, we may need to verify your identity before processing a request.
13. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent, subject to applicable law.
Withdrawal of consent may affect our ability to provide certain services or features where the relevant information is necessary for providing those services.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
14. Children’s Privacy
Chota Bazaar is intended for general consumers and is not specifically directed at children.
We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
15. Data Security and Breach Response
We maintain reasonable security safeguards appropriate to the nature of the information we process.
If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps as required by the applicable legal framework.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Technology
- Business practices
- Legal or regulatory requirements
When we make changes, the updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
17. Grievance / Privacy Contact
If you have questions, concerns or complaints regarding the processing of your personal information, you may contact us.
Business Name: Susritha Enterprises
Brand / Marketplace: Chota Bazaar
Website: chotabazaar.com
Email: support@chotabazaar.com
Phone: +91 7093434609
Address: 521/11, OU Colony, Shaikpet, Hyderabad – 500008, Telangana, India
We will make reasonable efforts to review and respond to privacy-related requests within the time required under applicable law.
18. Consent
By using Chota Bazaar, creating an account, placing an order or providing personal information through our website, you acknowledge that you have read this Privacy Policy.
Where consent is legally required for a particular processing activity, we will seek consent in an appropriate manner.
19. Applicable Law
This Privacy Policy shall be governed by the applicable laws of India.
Any disputes relating to privacy or the use of personal information shall be subject to the applicable legal and jurisdictional framework in India.
Contact Us
For privacy-related questions or requests, please contact:
Susritha Enterprises – Chota Bazaar
Email: support@gmail.com
Phone: +91 7093434609
Website: chotabazaar.com