Last Updated: 27 September 2026
Welcome to Chota Bazaar.
These Terms & Conditions govern your access to and use of the Chota Bazaar website, marketplace, products and related services operated by Susritha Enterprises.
By accessing or using chotabazaar.com, creating an account, placing an order, registering as a seller/vendor, or using any service provided through Chota Bazaar, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
1. About Chota Bazaar
Chota Bazaar is an online marketplace that connects customers with local businesses, manufacturers, artisans, entrepreneurs and independent sellers.
Products available on the platform may be supplied by different sellers/vendors.
Chota Bazaar may provide the technology and marketplace platform through which customers can discover, compare and purchase products from participating sellers.
Depending on the product and transaction, the relevant seller may be responsible for product availability, product quality, packaging, fulfilment and applicable seller obligations.
2. Eligibility
By using Chota Bazaar, you represent that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information provided by you is accurate and complete.
- You will use the website and services only for lawful purposes.
- You will not use another person’s account or identity without authorisation.
If you are using Chota Bazaar on behalf of a business or organisation, you confirm that you have the authority to act on its behalf.
3. Account Registration
Certain features may require you to create an account.
You agree to:
- Provide accurate information.
- Keep your account information updated.
- Maintain the confidentiality of your login credentials.
- Not share your password or OTP with others.
- Notify us if you suspect unauthorised access to your account.
You are responsible for activities carried out through your account unless the activity occurred due to circumstances beyond your reasonable control.
Chota Bazaar may suspend or restrict an account where there is suspected fraud, misuse, security risk or violation of these Terms.
4. Products and Product Information
We make reasonable efforts to ensure that product information displayed on Chota Bazaar is accurate.
Product information may include:
- Product name
- Images
- Description
- Price
- Size
- Colour
- Quantity
- Specifications
- Seller information
- Availability
- Return eligibility
However, minor variations may occur, particularly with handmade, handcrafted, traditional or naturally produced products.
Product images may also vary slightly from the actual product due to photography, lighting, display settings or manufacturing variations.
Customers should review the product information before placing an order.
5. Product Availability
Products displayed on Chota Bazaar are subject to availability.
A product may become unavailable due to:
- Stock limitations
- Seller availability
- Inventory errors
- Technical issues
- Manufacturing or supply limitations
If a product becomes unavailable after an order has been placed, we may cancel the affected order and provide an applicable refund.
6. Prices
Product prices displayed on Chota Bazaar are subject to change without prior notice.
Prices may be changed because of:
- Seller updates
- Inventory changes
- Promotions
- Taxes
- Market conditions
- Technical or pricing errors
The applicable price shown at the time an order is successfully placed will generally apply to that order, subject to correction of obvious pricing errors.
7. Taxes and Charges
Applicable taxes, shipping charges, delivery charges or other applicable fees may be displayed during the checkout process.
The total amount payable will be shown before the customer completes the order, wherever technically applicable.
8. Orders
Placing an order constitutes a request to purchase the selected product.
An order may be subject to acceptance, availability and successful payment verification.
Chota Bazaar or the relevant seller may cancel an order in circumstances including:
- Product unavailability
- Incorrect product pricing
- Incorrect product information
- Payment failure
- Suspected fraudulent activity
- Delivery restrictions
- Technical errors
- Violation of applicable policies
Where an eligible payment has already been received for a cancelled order, the applicable refund will be processed according to our Return, Refund & Cancellation Policy.
9. Order Confirmation
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.
An order confirmation does not necessarily guarantee that the product will be available until the order has been accepted and processed.
10. Payments
Payments may be processed through authorised third-party payment gateways.
Customers agree to provide accurate payment and billing information.
Chota Bazaar may support payment methods made available through the website from time to time.
We do not intentionally store complete debit card, credit card, CVV or internet banking credentials on our own servers.
Payment processing is subject to the terms and policies of the applicable payment service provider.
11. Delivery
Products will be delivered to the address provided by the customer during checkout.
Delivery timelines displayed on the website are estimates and may vary depending on:
- Seller location
- Product availability
- Delivery partner
- Customer location
- Weather
- Public holidays
- Transportation conditions
- Unforeseen circumstances
Customers are responsible for providing a complete and accurate delivery address and contact number.
Chota Bazaar cannot be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
12. Delivery Attempts
Customers are expected to be available or provide reasonable access for delivery.
If delivery cannot be completed because:
- The customer is unavailable
- The address is incorrect
- The customer refuses delivery
- The delivery location is inaccessible
- The customer cannot be contacted
additional delivery attempts or charges may apply where permitted.
13. Cancellation
Customers may request cancellation before the order has been processed or dispatched, where cancellation is available.
Once an order has been shipped, cancellation may not be possible.
Certain customised, personalised, made-to-order, prepared or perishable products may have different cancellation conditions.
For complete information, please refer to our Return, Refund & Cancellation Policy.
14. Returns, Replacements and Refunds
Returns, replacements and refunds are governed by our Return, Refund & Cancellation Policy.
Return eligibility may vary depending on:
- Product category
- Seller
- Product condition
- Reason for return
- Return period
- Product-specific conditions
Customers should review the return information provided on the relevant product page before placing an order.
15. Marketplace Sellers
Chota Bazaar may allow independent sellers, manufacturers, artisans, local businesses and entrepreneurs to list and sell products.
Sellers are responsible for ensuring that:
- Product information is accurate.
- Products comply with applicable laws.
- Products are genuine and lawful.
- Required licences or registrations are maintained where applicable.
- Products are properly packaged.
- Orders are processed appropriately.
- Applicable seller obligations are fulfilled.
Chota Bazaar may verify seller information and may review, suspend, remove or restrict seller accounts or listings where appropriate.
16. Seller Registration
Individuals or businesses wishing to sell products through Chota Bazaar may be required to provide information for registration and verification.
Seller information may include:
- Name
- Business name
- Address
- Contact details
- Bank/payment details
- Tax information
- Business documents
- Product information
Sellers must provide accurate and authentic information.
Providing false, misleading or fraudulent information may result in rejection, suspension or termination of the seller account.
17. Seller Products and Listings
Sellers are responsible for the content of their product listings.
A seller must not list products that:
- Are illegal
- Infringe intellectual property rights
- Are counterfeit
- Are prohibited under applicable law
- Are unsafe or unlawfully restricted
- Contain misleading information
- Violate Chota Bazaar policies
Chota Bazaar may remove or restrict any listing that violates applicable law or marketplace policies.
18. Intellectual Property
All content belonging to Chota Bazaar, including:
- Logo
- Brand name
- Website design
- Text
- Graphics
- Images
- Icons
- Layout
- Software
- Original content
is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit Chota Bazaar’s content without prior written permission.
Product images, logos, trademarks and other materials belonging to sellers or third parties remain the property of their respective owners.
19. User-Generated Content
Where Chota Bazaar allows customers or sellers to submit:
- Reviews
- Ratings
- Comments
- Images
- Videos
- Feedback
you agree that such content should be truthful, lawful and relevant.
You must not submit content that:
- Is defamatory
- Is abusive
- Contains hate speech
- Contains obscene or unlawful material
- Infringes another person’s rights
- Contains malicious software
- Contains false or misleading information
Chota Bazaar may remove content that violates these Terms or applicable law.
20. Prohibited Activities
You must not use Chota Bazaar to:
- Commit fraud
- Misrepresent your identity
- Create fake accounts
- Manipulate reviews or ratings
- Attempt unauthorised access
- Introduce malware or harmful code
- Scrape or copy website content without permission
- Interfere with website operation
- Use automated systems to abuse the platform
- Conduct unlawful transactions
- Infringe intellectual property rights
- Circumvent marketplace security measures
- Misuse refund or return processes
We may take appropriate action against accounts involved in prohibited activities.
21. Promotions, Discounts and Offers
Chota Bazaar may offer promotional campaigns, coupons, discounts or special offers.
Promotions may have separate terms, eligibility requirements, validity periods or product restrictions.
Chota Bazaar reserves the right to modify or withdraw a promotion where permitted by law.
Promotional offers cannot be exchanged for cash unless specifically stated.
22. Third-Party Services
Chota Bazaar may use third-party services for:
- Payment processing
- Delivery
- Hosting
- Analytics
- SMS/OTP
- Customer communication
- Website security
- Other technology services
Use of such services may be subject to the respective third party’s terms and policies.
23. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These links may be provided for convenience.
Chota Bazaar does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
24. Website Availability
We aim to keep Chota Bazaar available and functional; however, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to:
- Maintenance
- Technical problems
- Hosting issues
- Security incidents
- Updates
- Internet or network problems
- Circumstances beyond our reasonable control
We may modify, suspend or discontinue certain features or services where necessary.
25. Accuracy of Information
We make reasonable efforts to keep information on the website accurate and current.
However, errors may occasionally occur in:
- Product descriptions
- Prices
- Images
- Availability
- Offers
- Delivery estimates
If an obvious error is identified, we may correct it and, where appropriate, cancel the affected order and provide an applicable refund.
26. Limitation of Liability
To the extent permitted by applicable law, Chota Bazaar shall not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service failures, delivery delays, network failures, technical interruptions or events beyond our control.
Nothing in these Terms is intended to exclude or restrict any liability or consumer rights that cannot lawfully be excluded or restricted under applicable law.
27. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your unlawful use of Chota Bazaar, violation of these Terms, or infringement of another person’s rights.
This provision does not limit any rights or remedies available under applicable law.
28. Account Suspension or Termination
Chota Bazaar may suspend, restrict or terminate access to an account where there is reasonable evidence of:
- Fraud
- Misuse
- Unauthorised activity
- Violation of these Terms
- Violation of applicable law
- Abuse of customers, sellers or platform services
Where appropriate and legally required, we may provide notice or an opportunity to resolve the issue.
29. Privacy
Your use of Chota Bazaar is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
Please review our Privacy Policy before using our services.
30. Changes to These Terms
Chota Bazaar may update these Terms & Conditions from time to time.
Updated terms will be published on this page with a revised “Last Updated” date.
Your continued use of Chota Bazaar after an updated version is published may constitute acceptance of the updated terms to the extent permitted by applicable law.
31. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute arising in connection with Chota Bazaar, its services or these Terms shall be subject to the applicable laws and jurisdictional framework in India.
32. Consumer Rights
Nothing in these Terms & Conditions is intended to restrict, remove or waive any statutory rights or remedies available to consumers under applicable Indian laws.
Where applicable law provides rights or protections that are more favourable to the customer than these Terms, those statutory rights will continue to apply.
33. Contact Us
For questions regarding these Terms & Conditions, please contact:
Susritha Enterprises
Brand: Chota Bazaar
Website: chotabazaar.com
Email: support@chotabazaar.com
Phone: +91 7093434609
Address: 521/11, OU Colony, Shaikpet, Hyderabad – 500008, Telangana State India
Welcome to Chota Bazaar
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