Vendor Store Privacy Policy

Privacy Policy

Last Updated: 23 Sept 2026

This Store Privacy Policy explains how the Vendor operating this store on Chota Bazaar collects, uses, stores, and protects customer information received through orders, enquiries, and other interactions with the store.

By operating a store on Chota Bazaar, the Vendor agrees to handle customer information responsibly and in accordance with applicable laws and Chota Bazaar’s policies.

1. Information We May Receive

When you place an order or interact with this store, the Vendor may receive certain information necessary to process and fulfil your order, such as:

  • Customer name
  • Delivery address
  • Mobile number
  • Email address, where applicable
  • Order details and items purchased
  • Delivery and shipping information
  • Information provided by the customer in relation to an order or enquiry

The Vendor will only use such information for legitimate purposes connected with the customer’s interaction or order.

2. How Customer Information Is Used

Customer information may be used for:

  • Processing and fulfilling orders
  • Preparing and packaging products
  • Arranging delivery or shipment
  • Contacting customers regarding their orders
  • Handling cancellations, returns, refunds or exchanges
  • Responding to customer queries or complaints
  • Maintaining transaction and business records
  • Complying with applicable legal or regulatory requirements

The Vendor must not use customer information for unrelated purposes without appropriate consent.

3. Customer Information Will Not Be Sold

The Vendor will not sell, rent, trade, or otherwise commercially exploit customer personal information obtained through Chota Bazaar.

Customer information must not be added to marketing lists or used for promotional messages unrelated to the customer’s transaction unless the customer has provided appropriate consent.

4. Sharing of Customer Information

Customer information may be shared only where reasonably necessary to fulfil an order or meet a legal obligation.

For example, relevant information may be shared with:

  • Delivery or logistics partners
  • Shipping service providers
  • Service providers directly involved in fulfilling an order
  • Government authorities or law-enforcement agencies where legally required

The Vendor should share only the information necessary for the relevant purpose.

5. Protection of Customer Information

The Vendor is responsible for taking reasonable steps to protect customer information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Unauthorized disclosure
  • Alteration or destruction

Customer information should not be downloaded, copied, stored, or transferred unnecessarily.

6. Retention of Information

The Vendor may retain customer and order information for as long as reasonably necessary to:

  • Complete the transaction
  • Handle returns, refunds or disputes
  • Maintain business and accounting records
  • Meet applicable legal or regulatory requirements

Once the information is no longer required, it should be securely deleted or disposed of where reasonably possible.

7. Customer Communications

Vendors may contact customers regarding an existing order, including order confirmation, delivery, cancellation, return, refund, product-related clarification, or other transaction-related matters.

Vendors should not use customer contact information obtained through Chota Bazaar for unsolicited advertising, spam, bulk messaging, or unrelated commercial promotions without appropriate customer consent.

8. Payment Information

Vendors should not request or store customers’ complete payment card numbers, CVV numbers, passwords, OTPs, UPI PINs, or other sensitive payment authentication information.

Payment-related information should be handled only through the payment methods and systems provided or authorized by Chota Bazaar or the applicable payment service provider.

9. Data Security Incidents

If a Vendor becomes aware of any unauthorized access, disclosure, loss, theft, or misuse of customer information obtained through Chota Bazaar, the Vendor should promptly inform Chota Bazaar and take reasonable steps to contain and address the incident.

10. Vendor Responsibility

Each Vendor is responsible for complying with applicable privacy and data protection laws in relation to customer information that the Vendor receives through Chota Bazaar.

Vendors must not misuse customer information obtained through the Chota Bazaar platform.

A violation of this Store Privacy Policy or applicable law may result in suspension or removal of the Vendor’s store, in addition to any other action available under Chota Bazaar’s Vendor Terms and applicable law.

11. Changes to This Policy

The Vendor may update this Store Privacy Policy when necessary to reflect changes in business practices, applicable laws, or Chota Bazaar requirements.

The latest version will apply to customer information handled by the Vendor.

12. Contact

For questions regarding this Store Privacy Policy or the handling of customer information, customers may contact the Vendor through the contact details provided on the Vendor’s Chota Bazaar store page.

For platform-related privacy concerns, customers may contact:

Chota Bazaar
Website: chotabazaar.com
Email: chotabazaar2026@gmail.com

Vendor Declaration

By operating a store on Chota Bazaar, the Vendor confirms that customer information received through the platform will be used only for legitimate business, order-fulfilment, customer-service, and legal purposes and will be handled responsibly and securely.

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