Last Updated: 27 September 2026
These Chota Bazaar Vendor Terms & Conditions (“Vendor Terms”) govern the registration and participation of sellers, manufacturers, artisans, local businesses and other approved vendors (“Vendor”, “Seller”, “you” or “your”) on the Chota Bazaar marketplace.
Chota Bazaar is a marketplace operated by Susritha Enterprises.
By applying to become a Vendor, creating a Vendor account, listing products, accepting orders or selling products through Chota Bazaar, you agree to these Vendor Terms, the Chota Bazaar Terms & Conditions, Privacy Policy, Return/Refund Policy and other applicable marketplace policies.
If you do not agree to these terms, you should not register or operate as a Vendor on Chota Bazaar.
1. About the Chota Bazaar Marketplace
Chota Bazaar provides an online marketplace through which approved Vendors can showcase and sell eligible products to customers.
Chota Bazaar may provide:
- Online product listings
- Vendor/store pages
- Customer order management
- Payment collection facilities
- Order and sales information
- Marketing opportunities
- Marketplace technology
- Customer communication support
- Other marketplace services
The Vendor remains responsible for the products and information supplied by the Vendor, subject to the applicable marketplace arrangement.
2. Vendor Eligibility
To become a Chota Bazaar Vendor, you must:
- Provide accurate registration information.
- Be legally capable of entering into an agreement.
- Provide genuine and lawful products.
- Comply with applicable laws and regulations.
- Obtain required licences, registrations and permissions applicable to your business/products.
- Provide accurate product, pricing and business information.
- Accept these Vendor Terms.
- Receive approval from Chota Bazaar.
Submitting a Vendor Registration Form does not automatically make you a Vendor.
A Vendor relationship begins only after the application is reviewed and accepted by Chota Bazaar.
3. Vendor Registration Process
The Vendor registration process may include:
Step 1 – Application
Complete the Chota Bazaar Vendor Registration Form.
Step 2 – Information Submission
Provide the requested business, product and contact information.
Step 3 – Verification
Chota Bazaar may verify the information, business, products or documents submitted.
Step 4 – Acceptance of Terms
The applicant must accept these Vendor Terms and other applicable Chota Bazaar policies.
Step 5 – Approval
Chota Bazaar will decide whether to approve the application.
Step 6 – Store Activation
After approval, the Vendor may be permitted to create or manage the Vendor Store and list approved products.
4. Chota Bazaar Approval
Chota Bazaar reserves the right to:
- Approve or reject a Vendor application.
- Request additional information.
- Request product samples or photographs.
- Restrict certain product categories.
- Reject individual product listings.
- Suspend a Vendor account.
- Remove products.
- Terminate a Vendor relationship.
Approval of a Vendor or product does not mean that Chota Bazaar guarantees sales, orders, income or business success.
5. Vendor Information
The Vendor must provide accurate information including, where applicable:
- Vendor name
- Business/store name
- Mobile number
- Email address
- Business address
- Product categories
- Bank/payment settlement details
- GST details, where applicable
- Business registration information, where applicable
- Required licences or permissions
- Other information reasonably required by Chota Bazaar
The Vendor must promptly update information if it changes.
6. Vendor Products
Vendors may list products that are:
- Genuine
- Lawful
- Safe
- Properly described
- Available for sale
- Suitable for the Chota Bazaar marketplace
The Vendor must ensure that products comply with all applicable laws, standards, labelling requirements and regulatory requirements.
7. Prohibited Products
Vendors must not list or sell products that are:
- Illegal
- Counterfeit
- Stolen
- Prohibited under applicable law
- Dangerous or unsafe
- Misleading
- Infringing intellectual property rights
- Restricted without the required licence or permission
Chota Bazaar may restrict additional product categories based on its marketplace policies.
Where a product requires a special licence, registration, certification or permission, the Vendor is responsible for obtaining and maintaining it.
8. Product Information
Vendors must provide accurate information for every product listing.
Product information may include:
- Product name
- Description
- Product images
- Size
- Weight
- Colour
- Material
- Quantity
- Specifications
- Price
- Stock availability
- Applicable taxes
- Return eligibility
- Warranty information, where applicable
Vendors must not use false, misleading or exaggerated claims.
9. Product Images and Content
Vendors must ensure that they have the right to use images, videos, descriptions, logos and other content uploaded to Chota Bazaar.
Vendors must not upload:
- Copyrighted content without permission
- Other businesses’ images without authorisation
- Misleading images
- Fake product images
- Content that violates applicable law
By uploading content to Chota Bazaar, the Vendor grants Chota Bazaar a non-exclusive permission to use the content for marketplace operations, product display, marketing and promotion of the Vendor’s products, subject to applicable law.
10. Pricing
Vendors are responsible for providing accurate product prices.
The Vendor must not:
- Manipulate prices misleadingly.
- Display an incorrect price intentionally.
- Use false discount claims.
- Increase prices after an order has been confirmed except where legally and operationally permitted.
Chota Bazaar may require clarification or correction of an apparent pricing error.
11. Stock Availability
Vendors must maintain accurate inventory information.
If a product becomes unavailable, the Vendor should update the stock status promptly.
Repeated cancellation of customer orders because of inaccurate inventory may result in:
- Warning
- Temporary restriction
- Removal of products
- Suspension
- Termination
12. Order Acceptance
Once an order is received, the Vendor is expected to process the order according to the applicable processing timeline.
The Vendor must:
- Confirm availability.
- Prepare the correct product.
- Pack it appropriately.
- Follow applicable shipping instructions.
- Dispatch or hand over the order within the required timeframe.
The Vendor must not cancel confirmed orders without a genuine reason.
13. Order Fulfilment
The Vendor is responsible for ensuring that:
- The correct product is supplied.
- The correct quantity is supplied.
- The product matches the listing.
- The product is appropriately packed.
- Required accessories/components are included.
- The order is handed over within the agreed timeframe.
Repeated fulfilment failures may affect Vendor status.
14. Packaging
Vendors must use suitable packaging based on the nature of the product.
Special care should be taken with:
- Fragile products
- Glass items
- Brass and bronze products
- Decorative items
- Clothing
- Books
- Food or consumables
- Products susceptible to moisture or damage
Products must be packed in a manner reasonably designed to reduce transit damage.
15. Shipping & Delivery
Shipping and delivery arrangements may be determined by Chota Bazaar, the Vendor, a third-party logistics provider or another approved delivery arrangement.
Vendors must cooperate with the applicable delivery process.
The Vendor must provide accurate:
- Package details
- Pickup information
- Order information
- Shipping information
The Vendor must not provide false shipment information or mark an order as dispatched when it has not actually been handed over.
16. Returns and Replacements
Vendors must comply with the Chota Bazaar Return, Refund & Cancellation Policy and applicable product-specific return conditions.
Where a return or replacement is approved because of:
- Wrong product
- Defective product
- Damaged product
- Missing product
- Product materially different from the listing
the Vendor may be required to cooperate with the return, replacement or refund process.
17. Refunds
Where a refund is approved, the applicable refund amount may be adjusted against the Vendor’s settlement, subject to the applicable commercial arrangement.
The Vendor must not independently promise a refund outside the Chota Bazaar process where doing so may conflict with marketplace policies or applicable law.
18. Vendor Commission and Marketplace Charges
The applicable Vendor commission, service fee, onboarding fee, payment processing fee, shipping-related charge or other commercial charge will be communicated to the Vendor before or during onboarding, as applicable.
The Vendor agrees to the commercial terms applicable to the Vendor account.
Chota Bazaar may update commercial terms from time to time by providing appropriate notice.
19. Vendor Payments / Settlement
Eligible Vendor amounts may be settled according to the applicable settlement cycle communicated by Chota Bazaar.
Settlement amounts may be adjusted for:
- Applicable commission
- Refunds
- Approved returns
- Cancellations
- Payment gateway charges
- Applicable taxes
- Other authorised marketplace adjustments
The Vendor must provide accurate bank/payment details.
Chota Bazaar is not responsible for delays caused by incorrect Vendor banking information.
20. Taxes and Legal Compliance
The Vendor is responsible for complying with applicable tax and business laws.
Depending on the nature of the Vendor’s business, the Vendor may be required to maintain:
- GST registration
- Business registration
- FSSAI registration/licence
- Product-specific licences
- Applicable local permissions
- Applicable invoices and records
Chota Bazaar may request relevant documents where reasonably necessary.
21. Food and Consumable Products
Vendors selling food, homemade food, fresh products, organic products or other consumables must comply with applicable food safety, packaging, labelling and other legal requirements.
Where applicable, Vendors must maintain required registrations or licences.
Vendors must provide accurate information regarding:
- Ingredients
- Quantity
- Manufacturing/preparation information
- Expiry or best-before information
- Allergen information, where applicable
- Storage requirements
- Other legally required information
22. Customer Data
Vendors may receive limited customer information for the purpose of fulfilling orders.
Such information must be used only for authorised marketplace activities.
Vendors must not:
- Sell customer information.
- Share customer information with unauthorised persons.
- Add customers to personal marketing lists without appropriate permission.
- Contact customers for unrelated commercial purposes.
- Use customer information outside the purpose for which it was provided.
Customer information must be handled securely.
23. Direct Transactions Outside Chota Bazaar
Vendors must not intentionally use customer information obtained through Chota Bazaar to divert customers to unauthorised off-platform transactions.
This includes attempting to:
- Move customers to personal websites
- Collect payments directly
- Bypass applicable Chota Bazaar charges
- Circumvent marketplace processes
unless expressly permitted by Chota Bazaar.
24. Vendor Marketing
Vendors may participate in Chota Bazaar promotional campaigns where invited.
Vendors may be required to provide:
- Product images
- Product information
- Promotional pricing
- Offers
- Videos
- Other marketing material
Participation in promotions may be subject to separate terms.
25. Reviews and Ratings
Vendors must not:
- Create fake reviews.
- Pay for fake reviews.
- Ask customers to post misleading reviews.
- Manipulate ratings.
- Threaten customers regarding reviews.
Vendors may respond professionally to genuine customer feedback through approved channels.
26. Intellectual Property
Vendors retain ownership of their intellectual property, subject to the rights necessary for operating the marketplace.
The Vendor confirms that products, trademarks, images, descriptions and other content submitted to Chota Bazaar do not infringe third-party rights.
If Chota Bazaar receives a credible intellectual property complaint, it may temporarily remove or restrict the relevant listing while the matter is reviewed.
27. Brand Usage
Vendors may use the Chota Bazaar name, logo and promotional materials only as permitted by Chota Bazaar.
A Vendor must not:
- Modify the Chota Bazaar logo.
- Register a confusingly similar domain name.
- Create an unauthorised Chota Bazaar social media account.
- Represent themselves as an owner of Chota Bazaar.
- Claim to be an employee, director or official representative unless authorised.
- Make commitments on behalf of Chota Bazaar.
28. Confidentiality
Vendors may receive confidential business information relating to:
- Customers
- Orders
- Pricing
- Marketplace operations
- Commercial arrangements
- Technology
- Marketing plans
Such information must not be disclosed or misused.
29. Vendor Conduct
Vendors are expected to communicate professionally with:
- Customers
- Chota Bazaar staff
- Delivery partners
- Other Vendors
- City Partners
Harassment, threats, abusive behaviour, fraud or discriminatory conduct may result in suspension or termination.
30. Vendor Account Security
Vendors are responsible for maintaining the security of their account credentials.
Vendors must not share login credentials with unauthorised persons.
If a Vendor suspects unauthorised access, it should notify Chota Bazaar promptly.
31. Vendor Performance
Chota Bazaar may monitor Vendor performance using reasonable marketplace indicators, including:
- Order fulfilment
- Cancellation rate
- Customer complaints
- Return rate
- Product accuracy
- Dispatch performance
- Customer feedback
- Policy compliance
Performance monitoring may be used to improve marketplace quality and customer experience.
32. Suspension or Restriction
Chota Bazaar may temporarily restrict or suspend a Vendor account where there is reasonable concern regarding:
- Fraud
- Repeated order cancellations
- Poor fulfilment
- Customer complaints
- Counterfeit products
- Prohibited products
- False information
- Policy violations
- Data misuse
- Brand misuse
- Legal or regulatory concerns
Where appropriate, Chota Bazaar may provide the Vendor an opportunity to clarify or resolve the issue.
33. Termination
Chota Bazaar or the Vendor may terminate the Vendor relationship subject to the applicable agreement and applicable law.
Termination may result in:
- Removal of product listings
- Store deactivation
- Suspension of new orders
- Settlement of eligible outstanding amounts
- Return/refund processing for affected orders
Termination does not remove obligations that are intended to continue after termination, including confidentiality, payment obligations and legal responsibilities.
34. No Guarantee of Sales
Becoming a Vendor does not guarantee:
- A minimum number of orders
- A minimum number of customers
- A minimum monthly income
- A specific sales volume
- Guaranteed profits
Sales may depend on product demand, pricing, quality, customer preferences, location, competition, seasonality and other market factors.
35. Marketplace Changes
Chota Bazaar may modify or introduce:
- New features
- New product categories
- New commercial models
- New delivery arrangements
- New marketplace policies
- New technology
Vendors may be required to comply with updated operational requirements.
36. Vendor Responsibilities
The Vendor acknowledges that the Vendor is responsible for its own:
- Business operations
- Employees or workers
- Products
- Licences
- Taxes
- Regulatory compliance
- Product quality
- Customer obligations
- Business records
Chota Bazaar does not automatically become the Vendor’s employer, business partner, agent or legal representative merely because the Vendor uses the marketplace.
37. No Ownership Rights in Chota Bazaar
Registration as a Vendor does not give the Vendor:
- Ownership in Chota Bazaar
- Shares in Susritha Enterprises
- Partnership rights
- Management rights
- Voting rights
- Rights over the Chota Bazaar brand
- Rights over Chota Bazaar technology
unless separately agreed in a valid written agreement.
38. Limitation of Liability
To the extent permitted by applicable law, Chota Bazaar shall not be responsible for losses arising from matters beyond its reasonable control, including third-party service failures, delivery disruptions, network failures or other unforeseen events.
Nothing in these Vendor Terms is intended to exclude or restrict liability or rights that cannot legally be excluded or restricted.
39. Indemnification
To the extent permitted by applicable law, the Vendor agrees to be responsible for claims, losses or expenses arising from:
- Vendor’s unlawful conduct
- Product-related violations
- False product information
- Intellectual property infringement
- Regulatory violations
- Misuse of customer data
- Breach of these Vendor Terms
This provision does not limit any statutory rights or remedies available under applicable law.
40. Changes to Vendor Terms
Chota Bazaar may update these Vendor Terms from time to time.
Updated terms will be published on the website or communicated through an appropriate channel.
Continued use of the Vendor platform after the updated terms become effective may constitute acceptance of the updated terms, to the extent permitted by applicable law.
41. Governing Law
These Vendor Terms shall be governed by the applicable laws of India.
Any dispute relating to the Vendor relationship shall be subject to the applicable legal and jurisdictional framework in India.
42. Vendor Acceptance
By submitting the Vendor Registration Form, the Vendor confirms that:
☐ I have provided accurate information.
☐ I am authorised to sell the products submitted through Chota Bazaar.
☐ My products are genuine and lawful.
☐ I will comply with applicable laws and regulations.
☐ I will provide accurate product descriptions, prices and stock information.
☐ I will fulfil confirmed orders responsibly.
☐ I will follow Chota Bazaar’s Return, Refund & Cancellation Policy.
☐ I will protect customer information.
☐ I will not misuse the Chota Bazaar brand.
☐ I will not conduct unauthorised off-platform transactions using customer information obtained through Chota Bazaar.
☐ I understand that Vendor registration is subject to approval by Chota Bazaar.
☐ I understand that becoming a Vendor does not guarantee sales or income.
☐ I have read and agree to the Chota Bazaar Vendor Terms & Conditions.
43. Contact
For Vendor-related queries:
Susritha Enterprises
Brand: Chota Bazaar
Website: chotabazaar.com
Email: support@chotabazaar.com
Phone: +91 7093434609
Address: 521/11, OU Colony, Shaikpet, Hyderabad – 500008, Telangana State, India
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